Contact
A human answers.
No ticket deflection maze, no chatbot pretending to escalate. Pick the channel, say what happened, and someone who can actually fix it replies.
SUPPORT
support@tradepanda.app
Setup, rules, billing, anything product. Every plan. Answered within one business day — usually much faster during market hours.
LIVE CHAT
From the console
Hardline and Command plans get live chat inside the console, where we can see your rule set (never your credentials) and fix things in one pass.
SECURITY
security@tradepanda.app
Vulnerability reports go straight to engineering. We pay for good reports, we answer fast, and we credit researchers who want it.
Make it a one-reply fix.
Include these four things and most issues die in the first response:
01The email on your RedLine account
02Broker and server name (never your MT5 password — we will never ask for it)
03The rule involved and the time it fired or should have
04What you expected, and what happened instead
SUPPORT HOURS: MARKET HOURS, SUNDAY OPEN TO FRIDAY CLOSE · OFF-HOURS EMAIL IS QUEUED, NEVER DROPPED