Straight answers.
Everything below is written the way we would say it in chat: short, specific, and honest about what the product will not do. Can't find your answer? Contact is one click away.
Getting started
04 ANSWERSHow do I connect my MT5 account?
Sign up, pick a plan, then enter your broker, server, and MT5 login. You authenticate the same way you would in MetaTrader — the whole flow takes under 30 seconds and there is nothing to install.
What should my first rules be?
Start with the two that end most accounts: Max Loss Per Trade and Max Positions Open. Add Emotional Trading Block if you know you re-enter after losses. You can tighten everything later — set them sober, before the session.
What does the $14.99 trial include?
Fourteen days of Solo: one account, risk control, analytics, journal and playbooks. $14.99 initially, then $29.99/month unless cancelled before renewal. One offer per customer and trading account.
Do I need to keep my computer running?
No. Rules run on our infrastructure. Protection continues while you sleep, with the PC off, every second the market is open.
Rules & enforcement
04 ANSWERSCan I override a rule mid-trade?
No — and that is the entire product. RedLine is non-overridable by design. The moment you most want to switch it off is precisely the moment it has to hold.
Can I change rules during a session?
Not while a position is open, and not after your first trade of the day. Rules that can be loosened mid-session are not rules. Stricter changes are always accepted.
What actually happens on a breach?
Depends on the rule: the offending position is closed, the whole book is flattened, or the order is rejected before it ever reaches the broker. Every event is logged to your intervention history with the rule, symbol, size, and latency.
Can I still trade directly in MetaTrader?
While an account is connected, orders route through RedLine so every trade passes the rule set. Direct terminal trading is restricted — that is what keeps a bad ten seconds from slipping past your protection.
Billing
04 ANSWERSWhat happens after the trial?
The trial converts to $29.99/mo (Solo monthly) unless you cancel before day 14. Cancel from the console in two clicks — no email, no chat with a retention script.
How does annual billing work?
Yearly plans give two months free (16.7% savings): Solo $299.90, Multi $649.90, Portfolio $999.90, paid upfront. Extra accounts cost $199.90/year each. Applicable taxes are calculated at checkout.
Can I add more accounts to my plan?
Yes — additional account slots are $20/mo each, on any plan, added or removed any time from the console.
How do I cancel?
Console → Billing → Cancel. Enforcement continues until the end of the period you paid for, then the account disconnects.
Account & security
03 ANSWERSIs my MT5 password stored anywhere?
No. We never store your MT5 password and cannot see it. You authenticate the way you would in MetaTrader; the credential stays inside that connection. Remove the account and it goes with it.
What data does RedLine keep?
Your account email, connection metadata, your rule configuration, and the enforcement/trade history needed to show your analytics. See the privacy policy for the full inventory.
How do I delete my account?
Console → Settings → Delete account, or email support. Trading connections are severed immediately; personal data is removed on the schedule described in the privacy policy.
The best support ticket is the one a rule prevented.
Draw the line — $14.99 →14 DAYS · THEN $29.99/MO · CANCEL ANYTIME