1. Seven-day first-purchase window
You may request a full refund of your first paid Trade Panda purchase within seven calendar days of its payment timestamp. This includes the $14.99 paid 14-day introductory offer, or your first monthly or annual subscription if you purchase one directly. The window begins at payment, not when you first connect a trading account.
This is a first-purchase policy, not a new refund window on every renewal, upgrade or extra-account addition. A request submitted within the window is assessed using its submission time, even if we respond later. Applicable statutory rights are not reduced by this policy.
2. Renewals, later purchases and unused time
Renewals, later purchases and unused portions of a paid period are not routinely refunded or prorated. Cancelling renewal prevents the next charge; it does not automatically refund the current period. Refunds are not compensation for trading losses, failed challenges or market outcomes.
We will review duplicate or incorrect charges, unauthorized transactions, failure to provide a paid service and other circumstances where a refund or remedy is required by law. A payment provider or merchant of record may also exercise its own refund rights.
3. How to request a refund
Email support@tradepanda.app from your account email with “Refund request”, the order reference, payment date and a short explanation. Do not send full card numbers, passwords or trading credentials. If your receipt offers a payment-provider support route, you may use that route too.
We may verify purchase ownership and ask for information needed to locate the transaction. Once approved, a refund is normally returned through the original payment method. Bank/provider processing and exchange-rate differences are outside our control; we will not promise a fixed arrival date.
4. Cancelling a subscription
Use the billing cancellation control when available, or email support before the next renewal. Keep your request timestamp. The $14.99 introduction lasts 14 days and converts to Solo at $29.99/month unless cancelled before renewal. Annual subscriptions renew for another annual period unless cancelled.
After cancellation, paid access normally lasts until the paid period ends. An approved refund may end the related paid access earlier. Account deletion is separate; you do not need to delete your account to stop renewal. If a billing control fails, contact support promptly rather than assuming cancellation succeeded.
5. Trading-account safety
A refund or subscription cancellation does not itself close trading positions. Locked commitments and external broker exposure need to be handled separately. Before service ends, review open positions and arrange independent risk management with your broker. We cannot guarantee continued enforcement after paid access or provider connectivity ends.
6. Payment-provider and legal rights
Paid checkout is currently awaiting activation. When activated, the merchant/payment provider will be identified at checkout and on your receipt. Its buyer terms may govern payment processing and provide additional remedies. For example, Lemon Squeezy reserves discretion to issue refunds under its own policies if it is the merchant of record.
Nothing here excludes mandatory consumer cancellation rights, remedies for defective services, or lawful payment disputes. Where applicable law grants rights more favorable than this policy, those rights prevail. Contact support for help resolving a charge before escalating a dispute, where practical.